Tourism Works For Us logo

Faces of Travel

Jessica Kirkman, Brittain Resorts & Hotels

Jessica Kirkman
Digital Marketing Director, Brittain Resorts & Hotels

First Job in Hospitality/Tourism: Employee at Wild Water and Wheels, age 14

What is one of the most rewarding aspects of your job?

One of the most rewarding aspects of my job is being able to know that my efforts and the work I do helped play a role in creating a lasting memory or one of a kind experience to a guest to Myrtle Beach.

What is the best compliment you’ve ever been given by a customer at work and what did you do to deserve it?

One of the best compliments I have ever received from a customer was a simple thank you and a change in perspective from a guest. I was able to take a guest who had a negative experience and turn that perception around by being attentive and listening to them, I was not able to undo what had happened or even fix this issue that arose, all I did was take a few minutes of my time and gave them the attention I would want if the tables were turned.

Describe your favorite memory from your time working in the tourism/hospitality industry?

I have so many memories from working in hospitality since I was 14 but some of my favorites go back to being a teenager and working with my friends at Wild Water and Wheels. We to this day still reminisce about those days and the shenanigans that transpired from our first summer job.

What do you think makes someone’s visit to the Myrtle Beach area memorable?

Everyone is different but I think the biggest impacts come from the people they interact with. Myrtle Beach is home to great people that love what they do and love sharing their home with visitors.

How do you think the tourism/hospitality industry benefits the community you live in?

Our community is one that its soul foundation is built on tourism/hospitality. Many can argue that majority of people in this area are directly impacted by tourism/hospitality being there livelihood comes from working in the industry. Even those who many not work in our industry directly have interactions with the impact of this industry, like those that work in law enforcement to health care and even construction.  Without the tourism/hospitality industry in Myrtle Beach, our community would not have grown into what it is today.

What is one thing you’d like to share about yourself or your experience working in the Myrtle Beach area tourism industry with your customers/guests?

Myrtle Beach is a town built on fun, family and making memories. I have built a lifetime of memories living in Myrtle Beach and even the times I have moved away, this was always where I can say I become the person I am and I love that. Hospitality is not just an industry it is a way of life for many of us here and no matter the path my life takes me, my experiences living and working here has made me who I am.